Frequently Asked Questions

How long does shipping take?

Most orders arrive within 5–11 business days after processing. Delivery times may vary depending on location, carrier delays, and other circumstances outside our control.

How can I track my order?

Once your order ships, you will receive a tracking email with updates on your package’s journey.

Are Hoshyric products safe for pets?

We carefully select products designed with pet comfort, convenience, and everyday use in mind. Always inspect products before use and choose items appropriate for your pet’s size and needs.

What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order details and photos, and we’ll help resolve the issue.

Can I change or cancel my order?

If you need to make a change or cancel an order, contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.

Do you offer returns?

Yes. We offer returns within 30 days of receiving your order as long as the item meets our return requirements.

How can I contact Hoshyric?

You can reach our support team through our Contact page. We’re happy to help with any questions about your order or products.